Be part of the High Limits Team

Join us as we redefine luxury and create a getaway experience that players will never forget.

Career opportunities on board:

Casino Marketing Representative (Bilingual)

Summary: Effectively market, attract, establish, and maintain a professional relationship with casino guests, providing specialized attention to casino customers. Enhance the growth and profitability of gaming revenues through the development of the targeted casino players. Manage expenses associated with customer acquisition and maintenance. Assist players with questions, concerns, and comping issues pertaining to their player account and reinvestment. Work in conjunction with other casino hosts and host manager to develop and maintain customer loyalty regardless of host assignment.

Essential Functions:

  • Market and recruit new guests and other customers to property establish professional relationships with guests
  • Communicate the benefits of High Limits VIP’s service in a knowledgeable and exciting manner
  • Perform telemarketing assignments by mail, phone calls, and emails. Then provide accurate accounting and reporting of the results of these efforts
  • Ensure promotions are effectively communicated to targeted guests
  • Evaluate customer’s casino activities to determine complimentary items
  • Assist in creating special events and attend functions as appropriate
  • Ensure that monthly goals are being met regarding player reinvestment and guest contact as defined by management
  • Accountable for meeting goals for monthly budget, guest contacts, and financial accountability as defined by management
  • Track activity and regularly communicate with management on player status, development, and acquisition
  • Ability to work independently and within a team environment to develop casino customers as loyal players
  • Resolve issues effectively and professionally
  • Perform other duties as assigned

Qualifications/Requirements:

  • 1-3 years of experience in similar role
  • Must be able to speak, read, and write fluently in both English and one of these other languages: Vietnamese, Mandarin Chinese, Korean, Spanish
  • Previous experience providing outstanding guest service
  • Previous experience independently solving problems and making decisions impacting business
  • Working knowledge of general computer programs, including MSWord and Excel
  • Ability to effectively communicate in English, both written and verbal
  • Must be at least 21 years of age
  • High school diploma or equivalent required
  • Bachelor’s degree or other secondary education certification in related field preferred

Required Work Cards:

  • Alcohol Awareness
  • Gaming

APPLY